Service Level Agreements

 

For regular, reliable and expert on site ICT Support

 

We offer annual Service Level Agreements for customers who choose to buy our services on a regular basis

 

THE BENEFITS OF OUR SERVICE LEVEL AGREEMENTS ARE:

  • A guaranteed scheduled time for on site support
  • A range of scheduled visit options dependant on the needs of the customer
  • Generous variable discounts on our Standard Hourly Rate dependant on the number of hours purchased
  • Pro active support, ongoing preventative maintenance on systems and software

For your reassurance, agreements provide:

  • An annual contract with a 6 month break clause
  • A choice of monthly, quarterly or biannual invoicing optionsd
  • Provision for emergency support and changes in circumstances

To keep things simple, agreements offer:

  • No support exclusions or exceptions
  • A clear and consistent pricing structure

 

Contact us to find out more about our Service Level Agreements